Privacy Policy


THIS PRIVACY POLICY IS PART OF OUR AGREEMENT WITH YOU.


This privacy notice forms part of our agreement with you. You should read it along with the
terms and conditions that apply.
WHO YOU ARE SHARING YOUR INFORMATION WITH
Senditoo Limited is a limited company registered in England and Wales under Registration
Number Nº 08726948 . Senditoo Limited operates under the brand Senditoo. When you share
your personal information with us, it may be used in the day-to-day business of providing
Senditoo Limited products and services to you.
In some instances you may also be sharing your information with other companies that are
part of Senditoo Limited or other companies that help us provide services to you. This notice
does not apply to them.


ALL INFORMATION PROVIDED TO US ARE PROTECTED UNDER THE GENERAL DATA PROTECTION
REGULATION ACT.


WHY WE NEED YOUR INFORMATION


We ask for your information to make sure that we can offer the right product at the right time
and in the right place. This includes making sure that you can receive the benefit of the any
promotions that Senditoo Limited runs from time to time, analysing your data to better
understand what your needs are, and sending you promotional information. We collect and will
process your information for the following purposes:

  1. To process your orders for goods or services and for making related decisions, including
    by verifying your identity, credit status, contact details, financial track record and
    otherwise ascertaining that you qualify for our services from time to time;
  2. To take such actions as may be required to enable and improve your use of our services
    and to exercise our rights and comply with our obligations in respect thereof, including
    by processing and recording your product and service requests and transactions,
    managing your accounts and policies, delivering our products and services to you,
    communicating with you regarding your use of our products and services and collecting
    payments you may owe us;
  3. To ensure that the information we receive and hold about you is accurate, complete and
    up to date;
  4. To prevent, investigate and prosecute fraud, money laundering, terrorism, abuse of our
    services and other unlawful activities;
  5. To comply with legal and regulatory requirements, for audit purposes and legal
    proceedings;
  6. To conduct market research and business analysis, understand your preferences, learn
    more about the products and services that you are interested in and improve the
    products and services we offer to you;
  7. To inform and provide you with the opportunity to make use of products, services and
    benefits that we offer and that we believe may be of interest to you to the extent that
    we are lawfully permitted to do so; and
  8. For such other purposes as you may consent to or as may otherwise be lawfully
    permitted, including for the purposes of protecting our and/or your legitimate interests
    and/or that of our suppliers and other customers.
  9. We collect information to analyse purchasing patterns.
    Please note that we will not contact you telephonically for unsolicited marketing purposes or
    send unsolicited marketing communications to you by mail, facsimile, SMS or electronic mail if
    you have objected to receiving such communications by way of a public register recognised for
    such purposes by law or by notifying us of your objection in the prescribed manner. We will
    provide you with reasonable opportunities to object to receiving marketing communications in
    the manner prescribed by law, including upon your application to subscribe to our services and
    on each occasion when we send you such communications.

  10. HOW WE COLLECT INFORMATION

  11. You recognise that in order to make use of our products and services you will have to provide
    us with certain information pertaining to you, failing which we may not be able to render such
    products or services to you. However, the choice of providing us with information remains
    yours at all times. We may collect information about you as follows:
  12. From you, including when you apply for our services, submit forms, requests or
    transactions, use our website or otherwise make use of our services;
  13. From public registers, credit bureaus, money laundering, fraud prevention and law
    enforcement agencies, including for the purposes of processing your application for
    credit or services and to reassess your status from time to time;
  14. From people and entities employed by us to provide services for us, which may include
    debt collection services, cheque verification services, communications services and data
    hosting, processing and management services;
  15. From persons employed by you to provide services to you, including communications
    services and data hosting, processing and management services; and
  16. From such other persons as you may consent to or which may be legally entitled to
    provide us with information about you.
    We may also make enquiries with anyone for the purposes of verifying the accuracy of
    information already given to us.

  17. INFORMATION WE MAY HOLD

  18. We may record and hold the following types of information about you:
  19. All information of the type as contained in the forms or orders you may submit to us as
    well as any other details about you that you may provide to us subsequently, including
    your name, contact details, age, race, and identity number;
  20. Information we used to process your application for orders for goods or services and to
    assess your status from time to time, including as received pursuant to our enquiries
    with public registers, credit bureaus, money laundering, fraud prevention and law
    enforcement agencies or your current or previous insurance companies. Information
    received from these entities may be linked to other people with whom you have
    financial associations, including members of your family and your business partners and
    associates;
  21. Details of your preferences regarding our products and services, and other
    demographic and lifestyle information;
  22. Details of the accounts you and the members of your family hold and transactions you
    and the members of your family have previously concluded with or through us; and
  23. Details of when you contact us and when we contact you, including the IP addresses,
    electronic mail addresses and telephone numbers you contact us from and the content
    of the communications between us, which we may record.
    We may hold your information collected hereunder for as long as you are registered to use our
    services and for at least five years thereafter or such longer period as may be required or
    permitted by law.

  24. SHARING YOUR INFORMATION

  25. Keeping your information secure is one of our most important responsibilities. We cannot
    disclose your information unless legally permitted thereto. Save as set out below, we will not
    transfer your information to a third party without your consent unless legally obliged thereto.
    In particular, we do not sell lists or databases with our clients’ information and will not provide
    any of your information to entities outside our group so as to permit them to market their
    goods or services to you. You agree that we may transfer your information to the following
    people and organisations in pursuit of the data processing purposes set out in this policy:
  26. To the divisions and entities within Senditoo Limited, including to the directors,
    employees, contractors, agents, auditors, legal and other professional advisors of the
    divisions and within Senditoo Limited;
  27. To banks, credit bureaus and fraud prevention agencies, who may link your information
    with those of your family members and business associates, provided that we will notify
    you in advance before we provide adverse information about you to a credit bureau
    and, upon request, provide you with a copy of such information as required by law;
  28. To your bank and to the other issuers of payment cards issued to you at your request,
    and to any other person that supplies, supports or underwrites a service or product we
    provide to you insofar as it pertains to your subscription to and use of such service or
    product;
  29. To governmental, judicial, regulatory and law enforcement bodies and agencies,
    including HMRC ;
  30. To persons employed by us to provide services on our behalf that adhere to principles
    similar to ours regarding the treatment of your information, including delivery, data
    hosting, processing and management services;
  31. To any person to whom we cede, delegate, transfer or assign any of our rights or
    obligations pertaining to the products or services provided to you or contracts
    concluded with you;
  32. To any person that acts as your legal guardian, executor of your estate, curator or in a
    similar capacity;
  33. To any person that guarantees or stands surety for the performance of your obligations
    to us insofar as it pertains to such guarantee or suretyship;
    Please note that our sharing of your information may also involve the transfer thereof to third
    parties outside Zimbabwe. In the event of such transfer, we will require that such third party
    also subscribes to protecting your information on terms similar to the terms of this policy.

  34. SECURITY

  35. We will strive at all times to ensure that your records will always be protected against
    unauthorised or accidental access, processing or loss. We maintain this commitment to data
    security by implementing appropriate reasonable technical and organisational measures to
    safeguard and secure your information, including by using appropriate cryptographic
    techniques and access control mechanisms. If we use a third party to host, manage or process
    your data on our behalf we will require that such third party also commit to implementing
    appropriate reasonable technical and organisational measures to safeguard and secure your
    information. If we are not prevented by a law enforcement or regulatory agency, we will notify
    you as soon as practicably possible in writing and at your registered postal or email address if

we believe that unauthorised access to your information may have occurred, providing you with
such information as you may reasonably require to implement protective measures.


WHAT ROLE CAN YOU PLAY IN PROTECTING YOUR INFORMATION AND ACCOUNTS?


● Never share your user name or number, your personal identification number (PIN) or
password with anyone or submit it to any website that you do not recognise and fully
trust and never send such information to us or anyone else via unencrypted electronic
mail or other unprotected communication mechanism;
● Only provide your user identification name or number, your PIN or password to us via
our website when your browser shows a Secure Socket Layer (SSL) connection directly
to us;
● Do not leave your computer unattended after you have entered your PIN and password
to access your accounts via our website;
● Always log or sign off at the end of a web site session;
● Change your web password regularly;
● Keep your contact details as provided to us up to date and accurate, including by
promptly notifying any changes thereto to us; and
● Promptly report any suspected security breach, loss or theft of your user identification
name or number, your PIN and/or password and of any cards providing access to your
accounts;


USE OF COOKIES


When you visit any of our websites we may collect certain information about your usage
preferences and history. Such information will be stored in a cookie on your computer’s hard
drive by your web browser. Cookies are intended to assist and improve your use of our
websites. Most browsers accept cookies automatically, but usually you can alter the settings of
your browser to prevent automatic acceptance. If you choose not to receive cookies, you may
not be able to use all the features of our website.
Every time you connect to our website we store web server logs which show your IP address
(the unique number which your machine uses when it is connected to the Internet); what you
looked at; whether the page request was successful or not, and which browser you used to
view the pages. The use of this data is strictly for statistical and personalisation purposes only.
This helps us understand which areas of the site are of particular interest and also which pages
are not being requested. It also tells us how many hits and page requests we get.
The type of information we collect includes the URL you came from, IP address, domain type,
browser type, the country and telephone code where your device is located, the web pages

viewed during your visit, the advertisements you clicked on, and any search terms you entered
on our website (user information).


YOUR RIGHTS REGARDING YOUR INFORMATION


Provided that you give us suitable and adequate proof of your identity, you have a right to know
which records we hold about you and to know the identity of all third parties which have been
or are to be given access thereto. This can be done by submitting a written request in the
prescribed form to us. We may charge a reasonable prescribed fee as notified to you in
advance for processing such requests. We will not be obliged to provide you with information
to the extent that we are prohibited or permitted thereto by applicable law.
You also have the right to require us to correct or erase any records we hold about you that we
are no longer permitted to retain, is inaccurate, irrelevant, excessive, out of date, incomplete,
misleading or has been unlawfully obtained. This can be done by submitting a written request
in the prescribed form to us. We will notify you of the steps taken as a result of your request.
Please contact us via our Customer Service page. We will provide you with the prescribed form
and the amount of any applicable prescribed fee.
It can take us up to 21 days to respond to your request.
If you want us to delete all personal information we have about you, you will probably have to
terminate all agreements you have with us. We cannot maintain our relationship with you
without having some of your personal information.
We can refuse to delete your information if we are required by law to retain it or if we need it to
protect our rights. You can request access to the information we hold about you by contacting
our call centres.


OBJECTIONS


Please contact us via our Customer Service page if you want to object to our collection,
processing, recording, protection, use or sharing of your information. Please note that we may
require a reasonable period to comply with your objection and can only do so if permitted
thereto by law and such compliance does not unreasonably prejudice our legitimate interests
or that of a third party.


WE CONDUCT SURVEYS FROM TIME TO TIME.


We send out surveys from time to time. You can choose to respond or not, and you can
unsubscribe from receiving them.

WE COLLECT INFORMATION WHEN YOU CONTACT OUR CUSTOMER SERVICE TO RESPOND TO
YOUR QUERY.


When you contact our customer services, we collect information that helps us to categorise
your query, respond to it and, if applicable, investigate what went wrong. We also use this
information to track potential problems and trends to customise our support responses to
provide a better service to you.
When you contact our customer service, the information you give us will be used to investigate
and resolve your query, complaint or request. Our customer service are committed to keeping
your personal information safe and secure. Please take care not to provide more information
than what we ask for. Never give us your banking details, credit card details or any passwords.
Any unnecessary information you give us will not be retained.


WE DON’T COLLECT THE INFORMATION OF PERSONS UNDER 18.


We do not collect the information of persons under 18 without the consent of their parents or
guardians. If you are under the age of 18 you must not provide personal information to us
without the consent of your parent or guardian.


WE ONLY SHARE YOUR PERSONAL INFORMATION WITH COMPANIES THAT HELP US TO
PROVIDE OUR SERVICES TO YOU AND WHO HAVE AGREED TO KEEP YOUR INFORMATION
SECURE, CONFIDENTIAL AND TO ONLY USE IT FOR AUTHORISED PURPOSES.


Your privacy is important to us, which is why it is our policy not to share your personal
information with other companies. We will never sell your personal information.
We use suppliers or service providers who we trust to provide services to us and sometimes
that involves sharing your information with them. They operate under strict requirements
aimed at keeping your personal information secure and confidential and they will only use it for
the purpose for which we have sent it to them.


SOMETIMES WE HAVE TO SEND YOUR PERSONAL INFORMATION TO OTHER COUNTRIES.


Some of these service providers may be located in other countries that may not have the same
levels of protection of personal information as Zimbabwe. If this is the case, we require that
they undertake to protect the personal information of our customers to the same level that we
do.


SOME OF YOUR INFORMATION IS AVAILABLE ONLINE.

You are able to view and correct some of your information on OK Online under My Account
section.


WE WILL INFORM YOU IF YOUR PRIVACY IS EVER COMPROMISED.


Although we cannot prevent all security threats, we have measures in place to minimise the
threat to your privacy. We will let you know of any breaches which affect your personal
information.